Developed a high-load chat support platform using Symfony, PostgreSQL, Redis, RabbitMQ, WebSockets, and OpenSearch.
Developed a Trello-like ticketing system with real-time updates via WebSockets, fully integrated with the chat platform, automating ticket creation and context transfer, significantly improving operator efficiency and reducing response and resolution times.
Implemented full two-way integration with WhatsApp and Instagram.
Migrated archive search from PostgreSQL to OpenSearch, indexing 55M messages, ensuring search consistency, and implementing failover with fallback to the legacy system. Designed and implemented a resilient messaging flow with guaranteed delivery, maintaining reliability under infrastructure failures.
Migrated websockets service from RatchetPHP to Centrifugo, improving scalability and performance.
Redesigned the ClickHouse analytics system, adding 10+ new metrics and cutting read query latency 40× (from 8s to 200ms).
Substituted for the Team Lead during leave periods, taking ownership of team coordination, task planning, and running daily, grooming, and cross-functional meetings.